Privacy Policy

Last updated: 29th July, 2025

This Privacy Policy explains how GoGHL.ai ("Company", "we", "us", or "our") collects, uses, stores, and protects your personal data when you use our website and services (collectively, the "Service"). It also outlines your rights and how applicable laws—especially the General Data Protection Regulation (GDPR)—protect you.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

1.1 Interpretation

Capitalized words have meanings as defined below. These definitions apply regardless of whether they appear in singular or plural.

1.2 Definitions

• Account – A unique profile created to access our Service.
• Company – GoGHL.ai, based in India.
• Cookies – Small files stored on your device to enhance your browsing experience.
• Country – India (with services delivered globally).
• Device – Any connected device (e.g., mobile, tablet, desktop).
• Personal Data – Any data that can identify or be used to identify a natural person.
• Service – The website and app accessible at https://goghl.ai.
• Service Provider – Third parties that process data on our behalf.
• Usage Data – Automatically collected technical and interaction data.
• You – The user of the Service, either an individual or an entity.

2. What Personal Data We Collect

2.1 Personal Data You Provide

We collect personal data when you:

• Register for an account
• Subscribe to a plan
• Contact us or request support
• Use interactive features (chat, forms)

This may include:

• Name, email, phone number
• Business details
• Billing address
• IP address and geolocation
• Support chat transcripts or submitted messages

2.2 Usage Data (Automatically Collected)

When you use the Service, we may collect:

• IP address and device type
• Browser type and version
• Time zone and operating system
• Referrer URL and session duration
• Pages visited and click behavior

2.3 Cookies & Tracking Technologies

We use cookies and other tracking tools to:

• Authenticate users
• Store preferences
• Measure usage and traffic
• Personalize the experience

You can refuse or delete cookies through browser settings. Some features may not function properly without cookies.

We use:

• Session Cookies – Temporary, deleted when browser is closed
• Persistent Cookies – Remain until expiration or manual deletion
• Web Beacons / Pixels – Track interactions (e.g., email opens, ad views)

3. How We Use Your Data

We use your data to:

• Operate and maintain the Service
• Process orders and subscriptions
• Manage user accounts
• Respond to inquiries and support tickets
• Send administrative and promotional messages
• Analyze platform usage and optimize features
• Comply with legal and regulatory obligations
• Prevent fraud, abuse, or unauthorized access

We do not sell your personal data.

4. Legal Basis for Processing (GDPR Compliance)

For users in the EU or EEA, we process personal data under the following lawful bases:

• Consent – When you explicitly consent (e.g., marketing opt-ins)
• Contract – To fulfill our contract with you (e.g., access, billing)
• Legal Obligation – For compliance with laws or court orders
• Legitimate Interests – For analytics, product improvement, or security (unless overridden by your rights)

5. Sharing Your Personal Data

We may share your data with:

• Service Providers – For hosting, analytics, customer support, payments
• Business Partners – For co-branded or integrated services
• Affiliates – With internal business units under common control
• Authorities – If required by law, subpoena, or government order
• In Mergers or Acquisitions – As part of a business transfer, with notice provided

All third parties are contractually obligated to respect the confidentiality and security of your data.

6. Retention of Your Personal Data

We retain personal data:

• As long as your account is active
• To fulfill legal obligations (e.g., tax or regulatory requirements)
• For analytics and internal reporting (on an aggregated or anonymized basis)

When no longer needed, data is securely deleted or anonymized.

7. International Transfers (Outside the EU)

Your data may be processed outside your country, including in India or the United States. These countries may not offer the same level of protection as the EU.

Where applicable, we ensure safeguards such as:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Contractual obligations for Service Providers to ensure GDPR compliance
• Physical, administrative, and technical security controls

By using our Service, you consent to such transfers.

8. Your Rights Under GDPR

If you are located in the European Union or EEA, you have the following rights:

• Right to access your data
• Right to rectification of inaccurate information
• Right to erasure ("right to be forgotten")
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time
• Right to lodge a complaint with a data protection authority

To exercise any of these rights, email [email protected].

9. Data Security

We use appropriate security measures to protect your data, including:

• HTTPS encryption
• Secure cloud infrastructure
• Role-based access controls
• Regular vulnerability scanning

However, no method of transmission over the Internet is 100% secure. We recommend using strong passwords and logging out after sessions.

10. Children's Privacy

We do not knowingly collect data from anyone under the age of 13. If you're a parent or guardian and believe your child has shared information with us, please contact us to delete it.

If consent is required under local laws (e.g., in the EU for under-16s), we will obtain parental consent before data collection.

12. Business Transfers

If GoGHL.ai is involved in a merger, acquisition, reorganization, or asset sale, your data may be transferred as part of that transaction. We will notify you before such transfer and any change in policy.

13. Links to External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their policies before sharing personal data.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Where required, we'll notify you by email or through the platform.

Your continued use of the Service after any changes constitutes acceptance of the updated policy.

15. Contact Information

If you have questions or concerns about this Privacy Policy or how we handle your data:

• Email: [email protected]
• Privacy Contact: [email protected]
• DPO (EU Contact): [email protected]