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Terms and Conditions

Last updated: 29th July

Please read these Terms and Conditions carefully before using the website and services operated by GoGHL.ai ("Company", "we", "us", or "our").

By accessing or using our platform and related tools ("Service"), you agree to be bound by these Terms. If you do not agree with any part of the Terms, you may not access the Service.

1. Interpretation and Definitions

1.1 Interpretation

Capitalized words have specific meanings defined below. These definitions apply whether they appear in singular or plural.

1.2 Definitions

  • Affiliate – Any entity controlling, controlled by, or under common control with us.
  • Country – India (with global service reach).
  • Company – GoGHL.ai, operated by GHL Cloud Technologies Pvt. Ltd.
  • Device – Any internet-connected hardware (computer, smartphone, tablet, etc.).
  • Service – The GoGHL.ai website and SaaS platform.
  • Terms – This Terms and Conditions agreement.
  • Third-Party Services – Platforms or content integrated with our Service but operated by external providers.
  • Website – https://goghl.ai
  • You – The user accessing the Service, including legal entities or representatives.

2. Acknowledgment

These Terms govern your relationship with GoGHL.ai. You must be at least 18 years old to use our Service.

Your access to and use of the Service is also subject to our Privacy Policy. Please read it carefully.

3. Account & Access

You may need to create an account to use parts of the Service. You are responsible for safeguarding your credentials and all activity under your account.

We reserve the right to suspend or terminate your access at any time, especially if you violate these Terms.

4. Third-Party Links

Our Service may include links to third-party websites or tools. We are not responsible for the content, privacy practices, or policies of these third parties. Your use of those services is at your own risk.

5. Intellectual Property

All content on our website, including code, design, text, graphics, and logos, is owned or licensed by GoGHL.ai. You may not copy, modify, distribute, or use it without explicit written permission.

6. Usage Restrictions

You agree not to:

  • Use the Service for illegal or unauthorized purposes
  • Reverse-engineer, duplicate, or resell any part of the Service
  • Upload malicious code or interfere with the platform
  • Exploit messaging functionality for spam or violations of WhatsApp's terms

7. Limitation of Liability

To the fullest extent allowed by law, GoGHL.ai and its partners shall not be liable for:

  • Indirect or consequential damages
  • Data loss, service outages, or missed business opportunities
  • Any amount exceeding USD 100 or the actual amount paid (whichever is less)

Some jurisdictions may not allow such limitations; if so, liability will be limited to the maximum extent permitted.

8. Disclaimer – "As Is" & "As Available"

The Service is provided "as is" and "as available" with no warranties of any kind. We do not guarantee that the Service will be uninterrupted, error-free, or fit for any particular purpose.

9. Governing Law

These Terms are governed by the laws of India, without regard to conflict of law rules. Disputes will be subject to the courts of Delhi, India.

10. Dispute Resolution

Before initiating legal action, you agree to attempt an informal resolution by contacting our support team at [email protected].

11. Refund & Cancellation Policy

We offer a 7-day free trial without requiring payment details. After the trial, subscriptions are non-refundable. Users are responsible for cancelling before the billing date.

12. For European Union (EU) Users

If you reside in the EU, you may be entitled to protections and rights under GDPR. These Terms do not affect any mandatory legal rights you have under the laws of your country.

13. U.S. Legal Compliance

You represent and warrant that:

  • You are not located in a U.S.-embargoed country
  • You are not on a U.S. government list of prohibited parties

14. Severability and Waiver

If any provision of these Terms is deemed unenforceable, it will be modified to achieve the intended purpose, and the rest will remain valid. Failure to enforce any part of these Terms does not constitute a waiver of future rights.

15. Translations

If this agreement is translated into other languages, the English version shall prevail in case of conflicts or discrepancies.

16. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be announced at least 30 days in advance via email or notification. Continued use of the Service after such changes means you accept the new Terms.

17. Contact Us

If you have any questions about these Terms, contact us:

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